Great example of how Best Buy is using Twitter to deliver excellent customer support! The writeup appears on Marketingprofs.com and outlines the success of Best Buy’s Twitter-based customer support program which has agents available around-the-clock to answer technical questions from customers throughout Twitterverse. The support team uses the handle @TwelpForce and also runs a separate [...]

Is the Apple iPad a funky tech fad or a game changer?
After listening to Wired Magazine Chris Anderson’s keynote at adtech San Francisco this year, the iPad is not only a game changer and will forever change the way we consume the Internet, but will also reinvigorate the gasping publishing industry. His main argument — [...]

Business consultant and author Stephanie Chandler of The Leap! 101 Ways to Grow Your Business and The Business Startup Checklist and Planning Guide shares some great tips for business owners in this economy. Watch her video made exclusively for BIG Marketing for Small Business.
Social Media – start networking; it’s all about relationships. Don’t walk [...]

Here’s a video recap by NovusTV of the F5 Expo held April 7th, 2010 in Vancouver, Canada.

Photos courtesy of www.jeremylim.ca
The F5 Expo held Wednesday, April 7th was a tremendous event. Rich content, well-attended and a powerful keynote from best-selling author of Blink, Tipping Point, and Outliers Malcolm Gladwell. His challenge to people using and developing on the Internet is to use it to create strong ties rather than just weak ties, [...]

Network and communications technology giant Cisco Systems has teamed up with Brickfish for a unique program called Heroes of the Human Network which celebrates and rewards small business operators. To enter the program, you’re asked to describe your small business and how technology has helped you to advance or how the right technology could help [...]

I was in attendance at the F5 Expo Launch Party yesterday, January 26th. What a great turnout! The place was packed with over 200 people – and all eyeballs were fixated on the many screens around the V Lounge as Malcolm Gladwell appeared within the Mingleverse online universe (think Second Life) to take questions from [...]

The Internet, and the communications technology that has come with it, has handed small business owners an amazing marketing tool. No longer do middlemen wield a lot of control; instead, the small brands with remarkable products and services have the tools (namely search engines and social networks) to connect them with their ideal customer. But [...]

I’ve just become the latest Yelp convert. What a great website, and an even better iPhone app. Yelp is another example of a site that aggregates user reviews and ratings to recommend everything from restaurants to clothing, to religious organizations. It’s localized so you can find reviews for most everything near where you live or [...]

If you’re a small business without a website, I have one question for you: What the hell are you waiting for? If the idea of high costs or technical know-how is still stopping you, then you need to pay attention to the list below. These are my top five free or inexpensive easy-to-use web building [...]