Comments on: Expedia Delivers Worst Customer Phone Experience

By: Marie

Marie — Sat, 13 Feb 2010 17:55:27 +0000

Experiencing the same bad service now. Thanks to this post, I gave up on expedia and called American to handle it.

FYI – I had problems when Delta changed the time of my flight and then refused to change the airport for me and refused to give me a manager. I called Orbitz and they took care of it for me (it took a while, but i already knew that Delta was making them wait). I will book thru ORBITZ from now on, even though their website is a little harder to use. I can research on Expedia and buy on Orbitz as a PTTHTHHTHPPT!

By: Marie

Marie — Sat, 13 Feb 2010 17:01:01 +0000

I’m currently experiencing this problem right now with Expedia (1 hour) and am going to hang up and call American instead based on this post. Thanks!

FYI – Orbitz helped me make an easy airport change at no cost after Delta change my flight times and then REFUSED to help at all and would not even let me speak to a manager. I called Orbitz after Delta and they were prompt, courteous AND helpful. ORBITZ is my future choice for all bookings, even though their website is not as easy to navigate.

By: Vickie

Vickie — Tue, 23 Sep 2008 19:18:07 +0000

I needed to change my flight…date and airport. The rep on the phone was very helpful (after and hour wait) and even suggested a cheaper flight. After my prompting, she read the info back to me, confirming my new flight details to the new airport. I got my confirmation e-mail….it is the SAME AIRPORT THAT I ORIGINALLY WANTED OUT OF. Expedia says that since i was informed and gave consent to the changes they can do nothing and I will have to pay all over again, even thought it was clearly their mistake. Every time I try to talk to a manager I am mysteriously disconnected. This is outrageous.

By: Premier League

Premier League — Wed, 25 Jun 2008 05:27:18 +0000

oh my god !!

if we use expedia as Benchmark for Customer Service

I think all Customer Care of public sector enterprises serving customers and govt departments in Developing Countries will look lot quicker

By: johan

johan — Wed, 28 May 2008 15:21:10 +0000

Just to reiterate, spend ur money with Expedia if you don’t want to see it ever again,after 50 hours on the phone to NY from Australia, Expedia finally released the tickets I bought to the airline. AirFrance then wanted 200 dollars penalty for the Delta leg of the trip and 200 for the AirFrance leg of the trip. I just got off the phone to them after hearing the consultant tell me Delta is now 300 dollar penalty plus 200 for AirFrance , i have since spent 200 dollars on phone calls plus the 1,500 each for the two tickets and they want me to pay a difference of 500 odd for the new flights which previously came to a difference of 27 dollars.

I am sick up to my ears of AirFrance’s BS rules/changing flights must be of equal or more value and they only take American issued cards and sick of Expedia’s incompetence in dealing with this matter. The whole thing has put me off going anywhere. I told AirFrance to f–k off and Expedia can go get f–ked too. I lose the 3 grand but i have my sanity. F–k em all i say.

By: johan

johan — Wed, 21 May 2008 14:48:45 +0000

you all have lost money i assume as i have , i lost out to the tune of 3000 australian dollars
i either get the phone hang up on me when its deemed to be (too hard) or they ask for an alternate phone number to (never)call you back on
i have spent an average of 5 hours calling from australia every nite ,6.5 hours one nite,for 9 days now
this is to change flights due to a misnomer upon the expedia website resulting in my booking of melbourne (florida ) flight in stead of melbourne australia. anyway,long story short if i had one of em infront of me right now they would be dead and i would be in jail so i have resorted to giving up the money and staying sane
no other way to put it now is there
you all have been there i have been there too / just a lil longer on the phone
i would kill my self but they prolly have the booking rights to the ascention to heaven or hell
no further comment other than please NEVER EVER EVER BOOK WITH EXPEDIA
save yourself the heartache and frustration and spend a lil more at a travel agency
plz
goodbye cruel world

By: martin

martin — Tue, 06 May 2008 14:29:48 +0000

I thought you’d find this amusing. I’m the same Martin that posted my delays above.

Some 6 MONTHS after I complained directly to Expedia because they were too slow, I got an email today saying:

Dear Traveller,

At Expedia.ca, we value your business and want you to know we’re committed to providing you with quality service. We are contacting you because our records show that you contacted our customer support centre and may have experienced a longer than acceptable wait time.

We sincerely regret any inconvenience you experienced. A number of events contributed to long wait times including administrative and system changes compounded by much higher than expected call volumes.
…

6 MONTHS to reply to an email about how frigging slow they are?!

I feel like I should sell this to a stand-up comic.

By: jhon

jhon — Thu, 06 Mar 2008 08:07:36 +0000

Worst customer service ever, don’t support Expedia, bunch of scammers. Bought two ticket for $315 each for a total of $630. Did not use ticket, all I got back was $196 for me and my daughter.

By: Julie

Julie — Sat, 16 Feb 2008 00:23:55 +0000

Just called Expedia at 1-800-Expedia. Got put on hold to the strains of Pachelbel’s Canon in D which is I think the same song everyone else heard. However, instead of keeping me on hold for hours, the song plays through once and then Expedia hangs up! I’ve called thrice and the same thing happens each time. Apparently they have gotten the message that people don’t like to be on hold for long periods, so now they just say ‘goodbye’ and pffffft you’re outta there!

By: Janice

Janice — Thu, 24 Jan 2008 17:02:02 +0000

Oh, and silly me, it is not the first time I’ve got in trouble with them…my flight was cancelled once, and I learnt that through other people who had read somewhere that this connection no longer existed…called expedia to confirm…1.5h later, after actually convincing the first agent I talked to that there was a problem with my itinerary, yep, true, there was a note from the airline saying that they needed to be contacted concerning this flight…