Comments on: Silence is Never an Answer http://www.bigmarketingsmallbusiness.com/2007/07/31/silence-is-never-an-answer/ Common and uncommon marketing ideas that help small businesses connect BIG with their customers. Wed, 14 Jul 2010 15:12:32 +0000 http://wordpress.org/?v=2.9.2 hourly 1 By: Charnell Pugsley http://www.bigmarketingsmallbusiness.com/2007/07/31/silence-is-never-an-answer/comment-page-1/#comment-550 Charnell Pugsley Thu, 08 May 2008 18:29:11 +0000 http://bigmarketing.wordpress.com/2007/07/31/silence-is-never-an-answer/#comment-550 Hi Kate. I'm sorry to hear that you're still experiencing issues with your current provider. If you will e-mail me or give me a call, I'd be more than happy to discuss your situation and provide a cost effective solution for you and your business. You can also just shoot me an e-mail with your contact information and I'd be more than happy to discuss this with you today. E-mail: cpugsley@serverbeach.com Toll: 1-800-741-9939 Direct Line: 210-798-4413 Hi Kate. I’m sorry to hear that you’re still experiencing issues with your current provider. If you will e-mail me or give me a call, I’d be more than happy to discuss your situation and provide a cost effective solution for you and your business. You can also just shoot me an e-mail with your contact information and I’d be more than happy to discuss this with you today.

E-mail: cpugsley@serverbeach.com
Toll: 1-800-741-9939
Direct Line: 210-798-4413

]]> By: Kate http://www.bigmarketingsmallbusiness.com/2007/07/31/silence-is-never-an-answer/comment-page-1/#comment-551 Kate Thu, 08 May 2008 17:41:08 +0000 http://bigmarketing.wordpress.com/2007/07/31/silence-is-never-an-answer/#comment-551 ValueWeb has gotten no better in its service than last July. It will not communicate any problems, has no customer representatives and puts everyone on hold for 1 -2 hours. This is of course not acceptable for companies who depend on web business. They are migrating our website to a new server today, during business hours, without telling us. Anybody have a recommendation for a better company? ValueWeb has gotten no better in its service than last July. It will not communicate any problems, has no customer representatives and puts everyone on hold for 1 -2 hours. This is of course not acceptable for companies who depend on web business.

They are migrating our website to a new server today, during business hours, without telling us. Anybody have a recommendation for a better company?

]]> By: Eaton http://www.bigmarketingsmallbusiness.com/2007/07/31/silence-is-never-an-answer/comment-page-1/#comment-542 Eaton Mon, 25 Feb 2008 18:50:14 +0000 http://bigmarketing.wordpress.com/2007/07/31/silence-is-never-an-answer/#comment-542 We can feel your pain. After similar experiences with other web hosting companies in the past, we finally signed with Server Intellect - and have never been more pleased. We can feel your pain. After similar experiences with other web hosting companies in the past, we finally signed with Server Intellect – and have never been more pleased.

]]> By: Connie Quinn http://www.bigmarketingsmallbusiness.com/2007/07/31/silence-is-never-an-answer/comment-page-1/#comment-543 Connie Quinn Fri, 03 Aug 2007 16:52:03 +0000 http://bigmarketing.wordpress.com/2007/07/31/silence-is-never-an-answer/#comment-543 We are still down and today is Friday August 3rd. This company has acted completely unprofessional. They are a true example of where businesses are going to today. No customer service. What I and many others do not understand if it were them they would be DEMANDING something be done at once. HostWay used to be a power player, what kind of power do you have now? CQuin www.cowboydate.com We are still down and today is Friday August 3rd. This company has acted completely unprofessional. They are a true example of where businesses are going to today. No customer service. What I and many others do not understand if it were them they would be DEMANDING something be done at once. HostWay used to be a power player, what kind of power do you have now?

CQuin
http://www.cowboydate.com

]]> By: Rajan Sodhi http://www.bigmarketingsmallbusiness.com/2007/07/31/silence-is-never-an-answer/comment-page-1/#comment-547 Rajan Sodhi Thu, 02 Aug 2007 22:49:08 +0000 http://bigmarketing.wordpress.com/2007/07/31/silence-is-never-an-answer/#comment-547 I'm really sorry to hear that. If PEER 1 or ServerBeach can assist you in anyway, let me know. I’m really sorry to hear that. If PEER 1 or ServerBeach can assist you in anyway, let me know.

]]> By: Randall Morgan http://www.bigmarketingsmallbusiness.com/2007/07/31/silence-is-never-an-answer/comment-page-1/#comment-549 Randall Morgan Thu, 02 Aug 2007 21:29:35 +0000 http://bigmarketing.wordpress.com/2007/07/31/silence-is-never-an-answer/#comment-549 Thursday Evening and our server is still down! What a mess! We have lost money, our members have lost service!!! We will loose not only new sales but existing customers as well! Valueweb has lost us! Thursday Evening and our server is still down! What a mess! We have lost money, our members have lost service!!! We will loose not only new sales but existing customers as well! Valueweb has lost us!

]]> By: Angel http://www.bigmarketingsmallbusiness.com/2007/07/31/silence-is-never-an-answer/comment-page-1/#comment-544 Angel Wed, 01 Aug 2007 13:32:44 +0000 http://bigmarketing.wordpress.com/2007/07/31/silence-is-never-an-answer/#comment-544 Wednesday morning and my server is still down since Friday. Repeated emails/phone calls have gone unanswered and the no real ETA provided yet on their recorded messages. I gave up listening to the lies Monday and set up another server with theplanet.com. How do I get back the wasted hours/money/reputation caused to me and my hosting clients due to this??? Wednesday morning and my server is still down since Friday. Repeated emails/phone calls have gone unanswered and the no real ETA provided yet on their recorded messages. I gave up listening to the lies Monday and set up another server with theplanet.com. How do I get back the wasted hours/money/reputation caused to me and my hosting clients due to this???

]]> By: Antioch http://www.bigmarketingsmallbusiness.com/2007/07/31/silence-is-never-an-answer/comment-page-1/#comment-546 Antioch Wed, 01 Aug 2007 01:03:14 +0000 http://bigmarketing.wordpress.com/2007/07/31/silence-is-never-an-answer/#comment-546 Our server is still down as well. While the past few days have been difficult, the worst part of this fiasco has been the miscommunication and the silence of the ValueWeb/Hostway team as the situation worsened. Despite claims made on their BB by their VP of Hosting Services, I nor anyone else I know or have been in contact with since the event started has received a call from either ValueWeb or Hostway regarding the situation. Our server is still down as well. While the past few days have been difficult, the worst part of this fiasco has been the miscommunication and the silence of the ValueWeb/Hostway team as the situation worsened. Despite claims made on their BB by their VP of Hosting Services, I nor anyone else I know or have been in contact with since the event started has received a call from either ValueWeb or Hostway regarding the situation.

]]> By: Kylistah http://www.bigmarketingsmallbusiness.com/2007/07/31/silence-is-never-an-answer/comment-page-1/#comment-545 Kylistah Wed, 01 Aug 2007 00:54:08 +0000 http://bigmarketing.wordpress.com/2007/07/31/silence-is-never-an-answer/#comment-545 I do believe a lot of their negative publicity could've been avoided had they just kept the lines of communication open with their customers. Communication is the key. So many companies today do everything they can just to try to keep up in the game of doing business online and so many companies find themselves drowning because of just one little mistake...and that's all it takes...just one, and you either have the key to success or you don't. Judging from this, it seems ValueWeb hasn't quite found their key yet. No matter the disaster, communicating (honestly) with your customers will _always_ , and I repeat will _always_ help in one way, shape, or form in the end. I do believe a lot of their negative publicity could’ve been avoided had they just kept the lines of communication open with their customers. Communication is the key. So many companies today do everything they can just to try to keep up in the game of doing business online and so many companies find themselves drowning because of just one little mistake…and that’s all it takes…just one, and you either have the key to success or you don’t. Judging from this, it seems ValueWeb hasn’t quite found their key yet. No matter the disaster, communicating (honestly) with your customers will _always_ , and I repeat will _always_ help in one way, shape, or form in the end.

]]> By: Matt http://www.bigmarketingsmallbusiness.com/2007/07/31/silence-is-never-an-answer/comment-page-1/#comment-548 Matt Wed, 01 Aug 2007 00:37:43 +0000 http://bigmarketing.wordpress.com/2007/07/31/silence-is-never-an-answer/#comment-548 Actually, there are still approximately 200 dedicated servers still down. Ours is one. It's now 9:30 PM Tuesday night, and the only information I have is that it may take another 12-24 hours before issues are resolved. I have very little faith in this timeline as I've been told this now, each day, since the server has ben offline. Actually, there are still approximately 200 dedicated servers still down. Ours is one. It’s now 9:30 PM Tuesday night, and the only information I have is that it may take another 12-24 hours before issues are resolved. I have very little faith in this timeline as I’ve been told this now, each day, since the server has ben offline.

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