Great article passed along to me by my colleague Robert about how Apple has been so successful in generating raving fans of its products by limiting product choices and customization. This goes in the face of what many of us believe is bad business. We all assume and are told that customers want complete freedom of choice, and the more options you offer, the better. But what customers value more than freedom of choice, is convenience in buying. I have experienced this many times myself. If anyone has purchased a vehicle, depending on the brand you buy from, some will give you what I feel are too many options with an a la carte menu, while others limit them to usually three clear, distinctive bundled packages (sport, convenience, and luxury). Customers do value the freedom of choice, but value convenience even more… especially when they are inundated with so many competitive products to choose from. Making it easy for them to buy means offering distinctively different versions of a product or service that are central to a customer’s needs. Apple offers three distinct versions of the iPod (Shuffle, Nano and the regular), while Creative and SanDisk offer 10 to 16 different MP3 players. Which has been more successful? You can read the article here.
Rajan is the founder and Editor-in-Chief of BIG Marketing for Small Business. He's an award-winning marketing strategist who is passionate about branding, digital marketing and social media. He spent nearly a decade as the marketing executive at global IT firm Peer 1 Hosting and was instrumental in their explosive growth.