7 Ways to Defuse Angry Customers
Wednesday, December 13th, 2006 | by Rajan Sodhi | 
2 Comments |
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Jeff Wuorio at Microsoft Small Business center provides 7 responses to defuse angry customers:
- “Let’s go over what’s happened.”
- “Let’s get together to talk about this.”
- “Let’s have someone else hear what’s happened.”
- “Let’s see what we can do to resolve this.”
- “Let’s hear how you think we should solve this.”
- “Let’s talk about ways this won’t happen again.”
- “Let’s use ‘let’s’ as much as we can.”
2 Comments
December 13th, 2006 at 9:42 pm
[...] I saw my friend Rajan Sodhi over at Big Marketing for small business Blog and I had to post my thoughts on this…. [...]
December 15th, 2006 at 3:28 am
Good points, nothing worse than I’m sorry to hear that I know how you feel or anything that sounds condescending.
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